Your proposal — product detail
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About this page
Your Wicomms proposal includes a line item listed as WicommsVoice or Xelion Hosted Licence. This page is here to show you exactly what that includes — every feature, every device, one straightforward monthly price.
All your business communications,
together in one platform
One licence per user. All features included. No bolt-ons, no hidden charges, no surprises — just one predictable monthly cost across every device your team uses.
300+Features as standard
∞Devices per licence
2,000UK minutes/user/month
24/7Platform monitoring
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You'll see this listed on your proposal as WicommsVoice or Xelion Hosted Licence — scroll down to see everything that's included.
Licence & Pricing
One licence. Everything included.
WicommsVoice is built on Xelion's user-seat model — one licence per user, usable across unlimited devices, with every feature included from day one. No tiered plans. No feature add-ons. No renegotiation as you grow.
One Licence Per User
Each user has a single licence that works on a desktop softphone, mobile app, and desk phone simultaneously — no extra seats needed.
Unlimited Devices
Use your licence on as many devices as you need — office, home, mobile. All connected, all presenting your business number.
All Features, Always
Every feature in the Xelion platform is included as standard. New features added during the year are pushed to all users automatically.
AWS-Powered Reliability
Hosted on Amazon Web Services infrastructure with 24/7 monitoring and independent call termination for maximum uptime.
Feature Set
Everything your team needs, out of the box
Over 300 features are included as standard in every WicommsVoice licence. Here's what matters most to small and growing businesses.
Desktop SoftphoneFull-featured PC/Mac application — make and receive calls, manage hunt groups, view colleagues, and handle all communications through a single interface.
iOS & Android Mobile AppsFull office functionality on the move. Make calls via mobile data, WiFi, or GSM, presenting your business number every time.
2,000 UK Minutes/User/MonthCalls to UK national numbers, landlines and mobiles — all included in the monthly licence. No per-minute bill shock.
Call RecordingRecord individuals, teams, or all calls. Includes stop-start functionality for PCI-compliant card payments. 30 days' free storage per user.
Unlimited IVR / Auto AttendantsBuild and upload auto attendants without limit — included free. No extra charge to add menus, departments, or out-of-hours routing.
Hunt Groups & Call QueuesRoute inbound calls intelligently. Managers can log team members in or out of groups via the softphone or mobile — no IT ticket required.
Voicemail to EmailNever miss a call. Individual and group voicemail mailboxes with automatic email delivery so messages reach you wherever you are.
Presence & AvailabilitySee at a glance who is on a call, in a meeting, working remotely, or unavailable. Real-time status across the whole team.
Instant Messaging & File SharingPrivate, secure internal chat for one-to-one and group conversations, including document sharing — all within the same platform.
Call SchedulesRoute calls to suit your business hours or handle unexpected closures and emergencies automatically, without manual intervention.
Hot DeskingAny Xelion-connected handset becomes your extension at any location — ideal for hybrid teams and flexible offices.
Hotkey DiallingHighlight any phone number in any document or browser and dial it instantly with a single keyboard shortcut — no copy-paste needed.
Global Address BookUnlimited contacts with a full communication history. Every inbound call is tagged with the caller's name — GDPR compliant.
Mobile TwinningCalls ring on your softphone and mobile simultaneously. You choose where to answer — one ring, total flexibility.
On Hold Music & MessagesUse built-in tracks or upload your own music or marketing messages to enhance the caller experience while they wait.
Listen LiveManagers can listen into live calls in real time for quality monitoring, compliance, and coaching — without disrupting the call.
Self-Manage PhonelineEvery user controls their own call routing, status, diverts, and voicemail directly from their softphone or mobile — no IT support needed.
After Call Types & NotesUsers can categorise calls and attach notes immediately after hanging up — great for sales tracking and service follow-up.
Web ChatAdd a web chat channel to your website — conversations route through departments and users, and can be handled on softphone or mobile.
Automated Platform UpdatesXelion pushes updates several times a year. You always have the latest version — no manual upgrades, no version lock-in.
Note: WhatsApp integration and third-party CRM connectors carry an additional cost. Microsoft 365 and Microsoft Teams integration is free of charge for all users as standard.
Devices & Apps
One system. Every device.
WicommsVoice works across everything your team uses. The same licence, the same features, whether you're at a desk or on the road.
Desktop Softphone
- Full-featured PC and Mac application
- Central hub for calls, messages, and contacts
- Presence visibility for the whole team
- Hunt group and wallboard management
- All data stored in the cloud — nothing held locally
Mobile App (iOS & Android)
- Full office functionality from anywhere
- Calls via mobile data, WiFi, or GSM
- Business number presented on every outbound call
- Access global address book and team availability
- View wallboards and manage your status on the go
Desk Phones & Hardware
- Compatible with leading IP desk phone brands
- Hot desking — any handset becomes your extension
- BLF keys show team presence status in real time
- Cordless options available for home workers
- Wicomms handles provisioning and setup
Microsoft Integration
Works seamlessly with Microsoft 365 & Teams
Microsoft 365 and Teams integration is included free of charge for every WicommsVoice user. No extra licence, no additional setup fee.
Calendar Sync
- Outlook calendar syncs with your Xelion status
- If you're in a meeting, your status updates automatically
- Colleagues can see your real availability at a glance
Contact Sync
- Outlook contacts sync automatically to Xelion address book
- Search and click-to-dial any contact directly
- No manual import or duplication of contact lists
Teams Status Sync
- When on a Teams call, Xelion status shows as busy
- BLF keys on desk phones flash red accordingly
- True unified communications across both platforms
- Azure AD single sign-on also available
Reporting & Visibility
Know exactly what's happening in your business
Four levels of reporting are included as standard — from live wallboards to deep database interrogation. No extra analytics licence required.
Live WallboardsReal-time visibility of calls waiting, missed calls, answered calls, and team availability — displayable on any screen in your office or accessed on mobile.
Web ReportingPre-built graphical reports accessible from any browser. Monitor individual or team performance with easy-to-read charts and data sets.
Automated ReportsSchedule daily, weekly, or monthly reports via email. Covers call groups, individual performance, and activity metrics.
Query ToolDeep database interrogation with no restrictions. Export to Excel, Power BI, Tableau, and more — ad-hoc or on a schedule.
At a Glance
What's included in every licence
This is what every WicommsVoice user gets from day one, with no add-ons, no upgrades, and no surprises.
| Feature | Included | Detail |
|---|---|---|
| UK Call Bundle | ✓ | 2,000 mins/user/month to UK national, landlines & mobiles |
| Desktop Softphone (PC & Mac) | ✓ | Full-featured application, cloud-hosted |
| Mobile App (iOS & Android) | ✓ | Mobile data, WiFi & GSM calling |
| Unlimited Devices per Licence | ✓ | Desk phone, softphone, mobile — all on one licence |
| IVR / Auto Attendants | ✓ | Unlimited, no extra charge |
| Hunt Groups & Call Queues | ✓ | Unlimited, self-managed via app |
| Call Recording | ✓ | 30 days' storage per user; PCI stop-start included |
| Voicemail to Email | ✓ | Individual & group mailboxes |
| Microsoft 365 Integration | ✓ | Calendar, contacts & Teams status sync — free |
| Azure AD Single Sign-On | ✓ | Log in with Microsoft credentials |
| Presence & Status Visibility | ✓ | Across all devices, real time |
| Instant Messaging & File Sharing | ✓ | Secure internal collaboration tool |
| Web Chat | ✓ | Website plug-in, routed to users/departments |
| Live Wallboards | ✓ | Real-time call stats, accessible on screen or mobile |
| Reporting (4 levels) | ✓ | Web, automated, query tool — all included |
| Hot Desking | ✓ | Any connected handset, any location |
| Mobile Twinning | ✓ | Rings softphone & mobile simultaneously |
| On Hold Music / Messages | ✓ | Built-in tracks or upload your own |
| Listen Live | ✓ | Manager call monitoring for quality & coaching |
| Call Schedules | ✓ | Business hours, out-of-hours & emergency routing |
| Global Address Book (unlimited) | ✓ | GDPR-compliant, full communication history |
| Automated Platform Updates | ✓ | New features pushed automatically, no charge |
| 24/7 Platform Monitoring | ✓ | AWS-hosted with independent call termination |
| WhatsApp Integration | Add-on | Available at additional cost |
| CRM Integration | Add-on | Available at additional cost |
Managed for you: Wicomms handles provisioning, porting, configuration, and ongoing support. You tell us what your business needs — we take care of the rest. Direct access to Daniel Wickens, Managing Director, throughout.
Ready to upgrade your business communications?
Talk to Daniel directly. No sales team, no handoffs — just a straightforward conversation about what's right for your business.